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Remote Support

Remote support: we fix it over the internet.

Can't bring your computer in? We can connect to your computer over the internet and fix many problems while you watch, without you leaving home. You stay in control the whole time, and you can end the session whenever you want.

Set up remote support Call 905-357-9222 to start All our services

  • No need to unplug or drive in
  • You watch everything we do
  • You can end it any time
  • You know the price before we start

1What is remote support?

You call us, then open a small free program called RustDesk on your computer. It shows a number and a one-time code. You read those to us over the phone, and we can see your screen and use your mouse and keyboard from our store, just as if we were sitting beside you.

Nothing happens without you. The connection only works while RustDesk is open on your side, and only with the code you give us. When you close it, we can't get back in.

2What we can fix this way

Good for remote support
  • Slow computer, pop-ups and unwanted programs
  • Many virus and malware problems
  • Installing or fixing programs, like Microsoft Office
  • Email, printer and Wi-Fi settings
  • Windows updates and error messages
  • Showing you how to do something
Needs to come to our store
  • A computer that won't turn on or won't start Windows
  • No internet at all on the computer
  • Broken screens, keyboards, fans and other parts
  • Water damage
  • Data recovery from a damaged drive

Not sure? Call us. We'll tell you if it can be done over the internet or if you should bring it in.

3How to start a session

  1. Call us firstCall 905-357-9222 so we know it's you and can tell you the price before we start.
  2. Download RustDeskIt's free. Click "Download now" below. Our copy is already set up to connect to Cyberdyne.
  3. Open itDouble-click the file you downloaded. You don't have to install it. If Windows asks "Do you want to allow this app?", click Yes.
  4. Read us your ID and codeRustDesk shows "Your ID" (a number) and a one-time password. Read both to us over the phone.
  5. Accept and watchClick Accept when we connect. When the job is done, close RustDesk. That ends the connection.

Remote Support Setup page Download now (Windows) Mac and other systems Call 905-357-9222

Only if you got RustDesk somewhere else: one-time setting

Our "Download now" copy does this for you. For a Mac, or a copy from somewhere else, we can walk you through this on the phone. In RustDesk, click the three dots next to "Your ID", then Network. If you see "Unlock network settings", click it and click Yes. Then click ID/Relay server and enter:

  • ID server: cyberdyne.ca
  • Key: uqxuHID5gUNTvw7bBMO8OtBt38fiuZUtfGb6jM7qSmw=

Leave the other boxes empty and click OK. You only do this once on each computer.

4Stay safe

Scammers pretend to be tech support. They call out of the blue, say your computer has a virus, and ask you to install a remote program. We will never call you first to ask for remote access. Only start a session after you called us at 905-357-9222.
  • Never share passwords. We will never ask for your banking, email or Windows passwords. If a password has to be typed, you type it yourself.
  • Never pay by gift card. We never ask for gift cards, bitcoin or money transfers.
  • Close your private stuff first. Close banking sites, emails and personal files before the session starts.
  • You're in charge. You can watch every click, and you can end the session any time by closing RustDesk or clicking the X in its window.
  • Your code is only for us. Only read your RustDesk ID and password to Cyberdyne, on a call you made to 905-357-9222.

5Price

Free quote. Call us and tell us what's wrong. We'll tell you the price before we connect, and nothing gets done until you say yes. If the problem can't be fixed over the internet, we'll tell you, and you can bring it to our store for a free quick check.

Need help often? See our one-time and yearly support plans.

Support plans and prices

6Call us to get help

  • Phone905-357-9222
  • Emailadam@cyberdyne.ca
  • Remote support hoursMon to Fri: 10 am to 6 pm
    Saturday: 12 pm to 6 pm
    Sunday: closed
  • Store3475 Portage Rd, Niagara Falls, Ontario L2J 2K5

Call 905-357-9222 All our services Warranty and Terms